How Well Do You Know Your Customers

  An Article By Neil Saviano

An Article by CRM International President, Neil Saviano: "How Well Do You Know Your Customers"
http://www.idealercentral.com/Archives/id_feb10.pdf  Go to page 32....

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Using CRM/SFA for Prospecting

Using CRM/SFA for prospecting.

A feature article by CRM International  Group President, Neil Saviano, featured in a major industry publication..
http://www.sprichards.com/OnPoint/OnPointQ12010.pdf

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"How Well Do We Know Our Customers"?

  An Article By Neil Saviano

This is an article for our niche office products industry-but it has relevance for any industry. 
http://www.idealercentral.com/Archives/id_feb10.pdf   Go to page 32...

NOTE: Article text has been summarized. Click here for the entire post.

CRM Deployment: Users Can't Set Timetable

With most enterprise applications, the executive champions and the user community are typically measured and have manageable expectations. Think accounting. With CRM, it isn't necessarily so.  http://www.computerworld.com/s/article/9146000/CRM_Deployment_Users_Can_t_Set_Timetable

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The Rise Of The "Searchmercial"

  Our Solutions partner, Skillman Video Group, tells SMB's how a web video found on search engines can help attract more customers and clients.

We live in a world where the company name Google becomes a verb if you need to find someone, a business, or information.  If we don’t know something, we “Google it”.  This concept was alien to most of us 5-10 years ago, and now it is standard operating procedure for consumers and businesses alike.  Companies are constantly trying to figure out how they can use search engines like Google to their highest advantage.

NOTE: Article text has been summarized. Click here for the entire post.